Shipping policy
Terms of Use and Purchase in the Guto Soap Company Online Store
General Provisions
The Guto Soap Company online store (hereinafter referred to as the "Website") is owned and operated by Ritger (hereinafter referred to as the "Company").
Using the Website and placing an order means full acceptance of these Terms. We recommend that you carefully review them before making a purchase.
All products presented on the Website are natural and handmade using a traditional method.
The Company's working days: Monday to Friday, excluding public holidays and weekends.
The Company reserves the right to amend these Terms without prior notice.
Order Placement
Order placement is available only to individuals who are at least 18 years old.
Orders are placed through the Website by adding products to the cart and filling out a contact details form.
After confirming the order, the customer receives a notification at the specified email address.
Order payment is made using bank cards, electronic payment systems, or other available methods.
If any errors occur during order placement, please contact our support service.
Prices and Payment
All prices on the Website are listed in shekels and include VAT (if applicable).
The cost of delivery is calculated separately, depending on the region and the delivery method.
The Company reserves the right to change prices without prior notice. The final price is fixed at the time of order placement.
In case of a pricing error, the Company will notify the customer before shipping the order.
Delivery
Delivery is carried out by courier services or postal services, depending on the region.
Delivery times depend on the selected method and region, averaging 3-7 business days.
The Company is not responsible for delays caused by transport services.
After the order is shipped, the customer receives a tracking number to monitor the shipment.
Returns and Exchanges
Returns are possible within 14 days from the date of receipt of the order, provided that the product has not been opened, used, and retains its original condition.
Exchanges are available for products that have defects or do not match the order.
To process a return or exchange, please contact us via the contact details provided on the Website.
The cost of return shipping is covered by the customer, except in cases where the return is due to the Company's fault.
Refunds are issued to the card or another payment method used at the time of purchase within 10 business days from the date of receipt of the returned product.
Warranties and Liability
The Company guarantees the high quality of its products and compliance with all sanitary standards in production.
The Company is not responsible for individual allergic reactions to natural ingredients.
All product descriptions and photos on the Website are for informational purposes only. Slight variations in color and shape may occur due to the natural production process.
The Company is not responsible for damages caused by improper use of the products.
Privacy and Data Protection
All personal customer data is securely stored and used solely for order processing.
The Company does not share personal data with third parties, except as required by law.
Customer payment data is not stored on the Company's servers.
Copyright
All text, graphic, and media materials on the Website are the property of Ritger.
Copying, distributing, and using materials without the Company's consent is prohibited.
For any questions or inquiries, please contact us via email at guto@gutosoap.com or the phone number listed on the Website.